Frequently Asked Questions
Do you have a rental Inventory? We have a standard catalogue of rental frames, and some custom rentals are available if the project meets certain requirements. Please contact us for more information.
Do you have a recycling program? Yes, we recycle all the components that we can - mainly aluminum and certain fabrics.
How do you label parts for assembly? We use numbered labels at all splits. All projects come with a detailed set up drawing and a pack list of parts shipping in the order.
Do you supply shipping cases? By default, projects are shipped in single-use cardboard shipping containers. Reusable ﬁber cases or crates are available at an additional cost.
How are projects packed for shipping? Frames and covers are packed in separate bags and then placed in a single-use shipping container or reusable ﬁber cases or crates, if requested. We include gloves, a drop cloth, and hardware kits with each project.
What is the average production time on a project? After receipt of frame sign-off and good art, typical production can be as few as 10 business days, although complex projects may take longer. We will give you a detailed timeline as a standard part of our project discussions.
Can I contact someone about my project 24/7? Yes, absolutely! We have a core staff of sales and production employees available to answer your questions at any time.
How does your quality control process work? All projects, large or small, are fully assembled and photographed in house before shipping. At this time every aspect of the ﬁnished project is thoroughly inspected to ensure we deliver a ﬂawless product.
Do you line your fabric covers? Unless otherwise requested, we sew liners into all our fabric covers. Depending on the size and shape of the project, separate liners may be required.
Do you wash fabric covers? Yes. We can wash or spot clean most covers that collect dust or dirt after shows.
Do you provide fabric samples? Print and color samples are available upon request before ﬁnal production.